The Local Government and Social Care Ombudsman has criticised Norfolk County Council over its provision for children with special education needs after upholding 11 complaints in two years.
The Ombudsman’s comments came after the completion of the two latest investigations.
In the first case, a mother complained the council did not provide her son with suitable education provision for nearly two academic years, and took nearly 46 weeks – more than twice the statutory timescale - to complete his Education, Health and Care Plan (EHCP).
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