Please note that we have made changes to our opening hours which take effect on the 2nd October: Telephone lines will now be open from 10am-4pm and Webchat will now be open from 8am-5.30pm.


What our users say…

Survey results: 2022

Our service provided information, advice and guidance to over 2.1 million parents, carers and young people in 2021/2022.


Of that number, 15,609 were provided with intensive telephone and email advice while the other users were assisted through downloads of information pages on our website.