“ Efficient service and easy access to advice.”
“ I was totally lost and you offered a clear solution.”
“ Patient staff and I received all the answers I needed.”
“ I have received more help than any other service so far.”
“ Quick and efficient, to the point and just what I needed”
“ Answered all my questions and given me multiple solutions.”
“ I think that the advice I was given was brilliant and I can’t thank or praise the gentleman I spoke to high enough.”
“ Advice was clear and easy to understand with simple language that wasn’t made to sound hard.”
“I have already recommended the service to two friends who are going through similar situations and representing themselves.”
“Was very polite, knew the answer to all the questions I asked. Immediately felt I could trust the person I spoke to made me feel very confident in taking this matter further.”
“I can’t believe how helpful this line is. I will tell all my friends if ever they’re in a similar situation.”
“May I just say how fantastic the service is that you offer. I am now so much clearer on what the options are and feel more at ease with the information I now have. I now feel empowered to make informed decisions regarding my concerns and circumstances. Thank you very much to a warm and receptive team!”
“You have been brilliant! People and organisations such as yourself are a dying breed and I am so glad I came across you.”
“I spoke to one of your advisers who was professional, courteous, patient and very helpful. His advice and the information that he has provided has put my mind at ease and will help with how I am going to respond and present my case at the Court Hearing.”
“The advice I received was invaluable in helping me long before my situation came to court, while I was preparing for court and during the time I was at court. I confidently represented myself in court thanks in no small measure to this service and the advice that I received. My daughter’s relationship with me is now protected by a court order, and I am incredibly grateful for the support from CCLC that helped to make this happen.”
“Over the last years I have found this a gruelling situation and not had anywhere to turn to this is the first time I have been given advice which has helped.”
“The best piece of advice we have ever received. We are so lucky we talked to you. You are the last hope for people like us.”
“Found the factsheets helpful and used them before calling. Great to access outside of office hours.”
“Call back service is brilliant”
“Best service so far”
“Fantastic service”
“Very approachable, informative, and very concise”
“Great service and to the point”
“Wonderful helpful service”
“Absolutely fantastic. Really happy with the service. Feel safer to take my children to school knowing I can get this order.”
“Just keep doing what you’re doing because you’re great.”
“Great service. Had the answers.”
“Fantastic, absolutely brilliant, explained everything well, and made me feel better about my situation.”
Survey results: January 2018
Our service provided information, advice and guidance to nearly 706,000 parents and carers in 2016/17.
Of those parents and carers, nearly 17,298 were provided with intensive telephone support while the other 688,629 users were assisted through downloads of our information pages.
39% have an annual household income of less than £15,000
64% have an annual household income of less than £35,000
24% classify themselves as of an ethnic minority
100% of callers surveyed felt better prepared having sought advice from the Child Law Advice Service
100% of our service users surveyed stated that they were either satisfied or very satisfied with the Child Law Advice Service
98% of our service users would recommend us to a friend experiencing a legal issue