Email advice: Education

• Please complete all relevant boxes on the contact form to ensure we provide you with the correct information.
• We strongly recommend providing as much relevant information as possible.
• We aim to respond to your message within 5 working days of receipt. This includes all follow up questions. Please note our working days are Monday to Friday. During the Christmas break our 5 working days start from our first day back in the office.
• If we suspect there are safeguarding concerns we may attempt to contact you on the phone number provided to seek further details. For more information please visit our terms and conditions
• If we cannot assist due to the matter being outside of our scope, we will email and state why we cannot assist and attempt to refer you to another organisation.
• If we deem your matter too complex for advice via email, we will email to advise you of this and request that you contact our advice line.
• Please note the email advice service is for advice only. We cannot organise a call back through this service. If you wish to provide feedback on the service please click here for our feedback form.
• We strongly recommend you read through our Terms and conditions, Service Standards and Privacy Policy of the Service which can be found here prior to contacting the service.
• Please do not copy and paste letters or documents as we are unable to read through these and we require your specific query in order to advise.
• If we suspect there are safeguarding concerns we may attempt to contact you on the phone number provided to seek further details. For more information please visit our terms and conditions
• Please ensure you check your email address is entered correctly. An email will only be sent to the email address that you provide us. Thank you.

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