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Email advice

  • Complete all relevant boxes on the contact form to ensure we provide you with accurate advice.
  • We aim to respond within 5 working days of receipt, including follow‑up questions. Our working days are Monday to Friday. During the Christmas break, the 5 working days begin from our first day back in the office.
  • If we suspect safeguarding concerns, we may attempt to contact you using the phone number provided to seek further details.
  • If your query is outside our scope, we will email to explain why we cannot assist and, where possible, refer you to another organisation.
  • If your matter is too complex for email advice, we will email to advise you of this and request that you contact our advice line.
  • We strongly recommend reading our Terms and Conditions, Service Standards, and Privacy Policy before contacting the service.
  • Please do not copy and paste letters or documents. We are unable to review these and require your specific query in order to advise.
  • Please ensure your email address is entered correctly. We can only send a response to the address you provide.
Contact Form (2026)

Answers to questions marked with an asterisk * are required.

Do you have a solicitor or barrister instructed on the case in question?

Section

Do you consent to us adding your details to our confidential case management system, or would you prefer to be entered anonymously?

If you choose “I do NOT consent”, we can still advise you, but your details will not be saved and you will need to complete a new form each time you contact us. Please see our privacy notice for more information.
Do you consent to us using your case as an anonymised case study for policy or research purposes?

When we use a client’s case as a case study, we do not include details such as your or the child’s name, address, date of birth, school name, or other directly identifiable information, and only include enough anonymised information to explain the issue involved. Please see our privacy notice for more information.

Your details

Demographic

Your demographic details

Please note that you do not have to provide this demographic information. We collect this optional data to give our funders a better understanding of who uses our service and to help us tailor our support to meet the needs of our clients more effectively.

Case-related children details

Case-related children details

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Which area of law does your enquiry relate to?

Family

Please note that we can generally only advise if the children are resident in England, as we can only advise on the position as it relates to the English system.

Please refer to our terms and conditions.

We are unable to assist you if a solicitor or barrister has been instructed regarding this matter.

 

Education

 

Please answer the following questions in the relevant section if your query relates to admission or exclusion. If not, leave blank and scroll down to write your query.

School admissions

School exclusions

Query

Your query

Please use this space to provide a detailed explanation of your query. Do not copy and paste letters or documents, as we are unable to review these.

Please email us at [email protected] if you have any problems submitting this form.