- Please complete all relevant boxes on the contact form to ensure we provide you with the correct information.
- We strongly recommend providing as much relevant information as possible.
- We aim to respond to your message within 5 working days of receipt. This includes all follow up questions. Please note our working days are Monday to Friday. During the Christmas break our 5 working days start from our first day back in the office.
- If we suspect there are safeguarding concerns we may attempt to contact you on the phone number provided to seek further details. For more information please visit our terms and conditions
- If we cannot assist due to the matter being outside of our scope, we will email and state why we cannot assist and attempt to refer you to another organisation.
- If we deem your matter too complex for advice via email, we will email to advise you of this and request that you contact our advice line.
- Please note the email advice service is for advice only. We cannot organise a call back through this service. If you wish to provide feedback on the service please click here for our feedback form.
- We strongly recommend you read through our Terms and conditions, Service Standards and Privacy Policy of the Service which can be found here prior to contacting the service.
- Please do not copy and paste letters or documents as we are unable to read through these and we require your specific query in order to advise.
- If we suspect there are safeguarding concerns we may attempt to contact you on the phone number provided to seek further details. For more information please visit our terms and conditions
- Please ensure you check your email address is entered correctly. An email will only be sent to the email address that you provide us. Thank you.
Christmas Closure
The Child Law Advice Service will be closed from 24/12/2024 and will reopen on 02/01/2025.
Our telephone lines will close at 4pm on 20/12/2024 and reopen at 10am on 02/01/2025. Our webchat service will close at 4pm on 23/12/2024 and reopen at 8am on 02/01/2025. Any emails enquiries received over Christmas will be answered within 5 working days of our return to the office.
