Email advice

Complete all relevant boxes on the contact form to ensure we provide you with accurate advice. Please keep your query concise and within the word limit. We can request additional information by email if necessary. Any emails not sent from this form will be directed back to it.
We aim to respond within 5 working days of receipt, including follow‑up questions. Our working days are Monday to Friday. During the Christmas break, the 5 working days begin from our first day back in the office.
If we suspect safeguarding concerns, we may attempt to contact you using the phone number provided to seek further details.
If your query is outside our scope, we will email to explain why we cannot assist and, where possible, refer you to another organisation.
If your matter is too complex for email advice, we will email to advise you of this and request that you contact our advice line.
We strongly recommend reading our Terms and Conditions, Service Standards, and Privacy Policy before contacting the service.
Please do not copy and paste letters or documents. We are unable to review these and require your specific query in order to advise.
Please ensure your email address is entered correctly. We can only send a response to the address you provide.

Contact Form (2026)

Answers to questions marked with an asterisk * are required.

Do you have a solicitor or barrister instructed on the case in question?

Yes

Section

Have you received advice from our service before?

Do you consent to us adding your details to our confidential case management system, or would you prefer to be entered anonymously?

I consent

I do NOT consent

If you choose “I do NOT consent”, we can still advise you, but your details will not be saved and you will need to complete a new form each time you contact us. Please see our privacy notice for more information.

Do you consent to us using your case as an anonymised case study for policy or research purposes?

I consent

I do NOT consent

When we use a client’s case as a case study, we do not include details such as your or the child’s name, address, date of birth, school name, or other directly identifiable information, and only include enough anonymised information to explain the issue involved. Please see our privacy notice for more information.

Your details

First name

Surname

Address line 1

Address line 2

Town/City

Postcode

County

Country

Confirm Email

Telephone number

What is your relationship to the children concerned (e.g. mother, father, grandparent)?

Demographic

Your demographic details

Please note that you do not have to provide this demographic information. We collect this optional data to give our funders a better understanding of who uses our service and to help us tailor our support to meet the needs of our clients more effectively.

Date of birth

Gender

Ethnicity

Relationship status

Do you consider yourself to have any disabilities?

Household income

Where did you hear about our service?

Case-related children details

Child's age

Child's gender

Is the child’s gender identity the same as the sex they were registered at birth?

Does the child have any special educational needs (SEN) and/or disabilities?

Provide further detail on the SEN and/or disabilities if relevant to the enquiry

Add additional children Delete this entry

Which area of law does your enquiry relate to?

Family

Who has parental responsibility? (Please see our factsheet on Parental Responsibility).

Are there any court orders in place and, if so, what are those orders?

With whom do the children live?

Is there any children’s services involvement? If so, please provide an explanation on the level of involvement.

In which country are the children resident?

Please note that we can generally only advise if the children are resident in England, as we can only advise on the position as it relates to the English system.

Please refer to our terms and conditions.

We are unable to assist you if a solicitor or barrister has been instructed regarding this matter.

Education

Who has parental responsibility? (Please see our factsheet on Parental Responsibility).

In which year group is the child in?

What type of educational setting does the child attend?

Does the child have an Education, Health and Care Plan (EHCP)?

When was the last review of the EHCP?

Please answer the following questions in the relevant section if your query relates to admission or exclusion. If not, leave blank and scroll down to write your query.

School admissions

What is the type of school you are appealing (e.g. academy, local authority maintained)?

What is the reason your application was refused?

Was the application made in the normal admissions round or outside the normal admissions round?

Have you have accepted the school place offered by the local authority?

School exclusions

Has the child received a suspension or a permanent exclusion? If suspended, for how many days?

Has the child been excluded previously, and what was the duration of those exclusions?

Is there a hearing upcoming? If so, is it a governing board hearing or an Independent Review Panel hearing, and when will it take place?

Query

Your query

Please use this space to provide a detailed explanation of your query. Do not copy and paste letters or documents, as we are unable to review these.

Query

0 of 500 max words

Please email us at [email protected] if you have any problems submitting this form.

If you are human, leave this field blank.

Section

Your details

Demographic

Your demographic details

Case-related children details

Case-related children details

Family

Education

Please answer the following questions in the relevant section if your query relates to admission or exclusion. If not, leave blank and scroll down to write your query.

School admissions

School exclusions

Query

Your query

Help us help more people

Support

Useful links