Coram Children’s Legal Centre offers a confidential service. When a caller provides us with their name, address & phone number it will remain confidential and not be passed on to third parties.
However, in exceptional circumstances confidentiality may be broken if:
• We have concerns that a young person is at risk of harm.
• We have a safeguarding concern regarding an adult.
• We are ordered to by way of a Court Order.
Calls to Child Law Advice are not recorded. Please note however that some calls to Coram Children’s Legal Centre are recorded. This is to ensure that the highest quality of call handling is maintained.
In the interests of confidentiality these records will only be accessible by Coram Children’s Legal Centre management unless further action needs to be taken and the record produced to a third party. All records will be destroyed after three months unless still in use.
How we share information
The information that we collect:
Child Law Advice collects the following kinds of information from people visiting this website:
• Feedback (through e-mail)
• Queries and customer satisfaction survey results (via this website)
• Site usage information, using cookies and page tagging techniques.
How we use your information:
All information we collect from you is treated with the strictest confidentiality, we do not share your personal information, unless required to do so by law.
Information collected by us is used to:
• Improve the content and design of the website.
• Monitor usage of our services.
• Contact visitors (with their permission)
Child Law Advice will never share your information with other organisations for marketing, market research or commercial purposes without your express permission. Child Law Advice doesn’t pass on your personal information to any other website. Other website
Data Protection Notice
Under the Data Protection Act, Child Law Advice must protect any information collected from you. Child Law Advice uses leading technologies and encryption software to protect your data and keeps strict security standards to prevent any unauthorised access to it.
Asking for information Child Law Advice holds about you
If you provide personal information through one of our services, it may be collected and stored by the team that administers Child Law Advice. For a copy of any information collected about you through any of the above methods, please e-mail CLAS@coramclc.org.uk.
Your information is stored securely in a case management system database. We do not share this information with third parties unless these is an exceptional circumstance(see above).
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Registered charity no: 281222