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Complaints to Maintained Schools

Relevance: 1%      Posted on: 7th September 2015

What is the complaints procedure for a complaint against a maintained school?  Under section 39 Education Act 2002, a 'maintained school' means "a community, foundation or voluntary school, a community or foundation special school or a maintained nursery school". Every maintained school and maintained nursery must have a published written complaints procedure (section 29 Education Act 2002). The government has also issued Departmental Advice called "Best Practice Advice for School Complaints Procedures 2016", to help schools and Local Authorities understand their obligations under the law. Below you will find a flowchart explaining the procedure for a complaint against a maintained school.…

Complaints to schools

Relevance: 1%      Posted on: 11th June 2015

This how to guide sets out the steps that you can take to make a complaint against a school or teacher and how to escalate this matter further.