Search Results for: Statutory timescales for Education, Health and Care Needs

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Mental health in schools

Relevance: 42%      Posted on: 16th November 2015

This page provides information on how schools can support children and young adults experiencing mental health difficulties and when a mental health difficulty can be considered a disability or Special Educational Need.

Supporting Mental Health in schools

Relevance: 40%      Posted on: 31st May 2016

This page provides information on how you can support children and young adults experiencing mental health difficulties and when a mental health difficulty can be considered a disability or Special Educational Need.

Supporting pupils’ mental health in schools

Relevance: 40%      Posted on: 27th May 2016

This page provides information on how you can support children and young adults experiencing mental health difficulties and when a mental health difficulty can be considered a disability or Special Educational Need.

Education for children out of school

Relevance: 36%      Posted on: 26th June 2015

This page provides information on the duties of schools and Local Authorities to provide education for children out of school because of exclusion, illness or other reasons.

Education for looked after children

Relevance: 35%      Posted on: 19th January 2018

The Children Act 1989 places a legal duty on Local authorities to safeguard and promote the welfare of looked after children. This duty extends to promoting the child’s educational achievement and this information page will seek to explore the specific duties placed on Local Authorities in relation to the education of a looked after child. 

Services for children leaving care

Relevance: 35%      Posted on: 22nd May 2015

This page explains the duties of the Local Authority to provide services and support for children who have been looked after once they reach the age of 16.

Family and Friends Care

Relevance: 34%      Posted on: 16th July 2015

This page explains the law surrounding an arrangement where a child goes to live with a family member or friend and the obligations of the local authority to assess the carer for support and suitability.

Home education

Relevance: 34%      Posted on: 26th June 2015

This page provides information on the procedure and requirements for home educating children.

Education

Relevance: 34%      Posted on: 4th October 2015

Bullying Banning parents from school premises Charging for School Activities Complaints to schools Direct Payments Direction off-site for the improvement of behaviour Disability discrimination in education Discipline within school Discrimination in education Education for children out of school Education for looked after children Education of children outside of their chronological age group Home education Legal aid for educational law matters Managed Moves Mental health in schools National Curriculum at Secondary School Participation of young people in education, employment or training Radicalisation in schools and The Prevent Duty School admissions School admissions FAQ School attendance and absence School exclusion School meals School…

Care orders

Relevance: 34%      Posted on: 1st March 2018

This page provides information on the powers of the local authority to take action to protect a child who is suffering harm or at risk of suffering harm. This page focuses on the Care Orders and their implications. What is a care order? Where a child is made subject to a Care Order, the Local Authority is given Parental Responsibility and will share it with current Parental Responsibility holders, for example, the child's parents. However, the Local Authority can exercise their Parental Responsibility above that of current Parental Responsibility holders insofar as necessary to safeguard the welfare of a child. …

Education of children outside of their chronological age group

Relevance: 33%      Posted on: 13th June 2019

This information page provides information on the education of children outside of their chronological age group. This will include the rules governing education outside of chronological age group for admission to school and for children already on the school roll.  Introduction Department for Education guidance states the following on this topic:  ''The government would agree that, in general, children should be educated in their normal age group, with the curriculum differentiated as appropriate, and that they should only be educated out of their normal age group in very limited circumstances.'' The most discernible example of a ''limited circumstance'' is admission…

Providing education for children out of school

Relevance: 33%      Posted on: 27th May 2016

This page provides information on your duties as a school and on local authorities to provide education for children who are out of school because of exclusion, illness or other reasons.

Providing education for children out of school

Relevance: 33%      Posted on: 31st May 2016

This page provides information on your duties as a school and on local authorities to provide education for children who are out of school because of exclusion, illness or other reasons.

Understanding home education

Relevance: 33%      Posted on: 31st May 2016

This guide aims to clarify the law on home education, in particular any procedures parents must comply with if they wish to home educate, in which circumstances home education is not permitted and services available for parents who select this option.

Understanding home education

Relevance: 33%      Posted on: 27th May 2016

This guide aims to clarify the law on home education, in particular any procedures parents must comply with if they wish to home educate, in which circumstances home education is not permitted and services available for parents who select this option.

Public Law Care Proceedings

Relevance: 32%      Posted on: 8th September 2016

This page provides information on the powers of the local authority to take action to protect a child who is suffering harm or at risk of suffering harm. 

Contact with a child in care

Relevance: 32%      Posted on: 24th June 2015

This page explains the law surrounding contact with a child who is looked after, including how to apply for contact with a child in care and what the court will consider.

Disability discrimination in education

Relevance: 31%      Posted on: 11th June 2015

This page provides information on what constitutes disability discrimination and explains the duties of education providers not to discriminate against pupils on grounds of disability.

Participation of young people in education, employment or training

Relevance: 31%      Posted on: 31st May 2017

This page provides information on the law surrounding the participation of young people (16-18) in education, employment or training, including the various options available to ensure participation and the legal responsibilities of the Local Authority to encourage participation.

Discrimination in Education

Relevance: 29%      Posted on: 16th December 2016

This page provides information on what constitutes discrimination and explains the duties of education providers to not discriminate against pupils based upon protected characteristics.

Email advice: Education

Relevance: 27%      Posted on: 2nd August 2017

Please complete all relevant boxes on the contact form to ensure we provide you with the correct information. We strongly recommend providing as much relevant information as possible. We aim to respond to your message within 5 working days of receipt. Please note our working days are Monday to Friday. If we suspect there are safeguarding concerns we may attempt to contact you on the phone number provided to seek further details. For more information please visit our terms and conditions If we cannot assist due to the matter being outside of our scope, we will email and state why we cannot…

How-to Guides

Relevance: 13%      Posted on: 1st October 2015

Appealing an Education Health and Care Plan or a Statement of Special Educational NeedsBullyingClaiming against disability discrimination in schoolsComplaints against children’s servicesComplaints to schoolsContactDeclaration of parentageEnforcement of an Order for contact or residenceSEN Needs Assessments & Education, Health and Care PlansParental responsibilityRemoval from JurisdictionResidenceSchool admission appealsSchool exclusionSpecial Guardianship OrderVariation and discharge of an order for contact or residenceIf you have any issues accessing your How to Guide following purchase, then please contact the team - clas@coramclc.org.uk who will be able to assist you. 

Young carers

Relevance: 11%      Posted on: 22nd June 2015

This page explains the duties of the local authority to assess and provide support to young people who care for family members.

Dealing with school complaints

Relevance: 10%      Posted on: 31st May 2016

As a school you may from time to time receive complaints. It is always important to address these in a timely manner with as little disruption to the child’s education as possible. As part of this an effort should be made to reduce as much animosity as possible between the school and the complainant.

Dealing with school complaints

Relevance: 10%      Posted on: 27th May 2016

As a school you may from time to time receive complaints. It is always important to address these in a timely manner with as little disruption to the child’s education as possible. As part of this an effort should be made to reduce as much animosity as possible between the school and the complainant.

Direct payments

Relevance: 9%      Posted on: 29th May 2015

This page explains the rules surrounding direct payments by the local authority to help with meeting a child’s needs.

Preventing and tackling bullying

Relevance: 8%      Posted on: 27th May 2016

This page provides information on the duties of schools and local authorities to prevent and tackle bullying in schools.

Preventing and tackling bullying

Relevance: 8%      Posted on: 31st May 2016

This page provides information on the powers of schools to discipline their students for example the use of detention, seclusion or isolation, searching and screening students and reasonable use of force.

Access to information

Relevance: 8%      Posted on: 10th July 2017

This page provides information on the right of access to information about a child in relation to their education records, medical records and children's services records. 

Duties of Children’s Services

Relevance: 8%      Posted on: 1st December 2015

Advocacy Care orders Child abuse Child in need  Children's services - referral, assessment and outcome Child Protection Conference & Plan Contact with a child in care Direct Payments Education for Looked After Children Homelessness (16/17 year olds) Home alone Locating a child Local Authorities' duties in relation to Looked After Children Police powers of protection & Emergency protection orders Public law care proceedings Section 20 Accommodation Services for children leaving care Supervision orders

Understanding school transport

Relevance: 8%      Posted on: 31st May 2016

This page provides information on free school transport to children and young people.

Understanding school transport

Relevance: 8%      Posted on: 30th May 2016

This page provides information on free school transport to children and young people.

About Coram

Relevance: 7%      Posted on: 4th January 2017

The Coram charitiesCoram Children’s ServicesTo develop, deliver and promote best practice in the care of vulnerable children and young people, and to build resilience enabling them to take responsibility for their lives and fulfil their potential.To find out more visit: www.coram.org.ukCoram Children’s Legal CentreTo promote and protect children’s rights in the UK and overseas through law, policy and practice.To find out more visit: www.childrenslegalcentre.comLawStuffLawstuff provides legal advice and information on Child, Family and Education Law to young people aged between 13-21. www.lawstuff.org.ukCoram-iTo improve the lives of vulnerable children by providing data-led insight and innovation to local authorities and professionals, so…

Special Educational Needs

Relevance: 7%      Posted on: 26th August 2015

This page provides information on the duties of schools and local authorities to assess, identify and provide for a child’s special educational needs within school.

How-to Guides purchase options (old membership options page)

Relevance: 7%      Posted on: 28th May 2015

Our How-to Guides provide information that is not available elsewhere on our website. These guides provide step by step instructions on how to try to resolve your issue. Pricing You can buy an annual subscription to the Child Law Advice website for £20, which will give you access to all of our guides for a period of one year or you can buy individual guides for £2. How does it work? Annual subscriptions and individual guides are purchased through PayPal. You don't need to have a PayPal account in order to use this service - you can pay with any standard debit or credit…

Providing for Special Educational Needs

Relevance: 7%      Posted on: 31st May 2016

This page provides information on the duties of schools and local authorities to assess, identify and provide for a child’s special educational needs within school.

How-to Guides

Relevance: 7%      Posted on: 31st May 2016

What are they? How-to Guides offer additional information not found in our free information pages. They should be read alongside the information pages. How does it work? Individual How-to Guides can be bought for £2 per guide. An annual subscription, allowing access to all the How-to Guides for a period of one year, can be bought for £20. All purchases are made through PayPal. Please note that you don't need to have a PayPal account to make a purchase - using the PayPal guest option, you can pay with any standard debit or credit card. Please be aware that unfortunately…

Complaints to schools

Relevance: 7%      Posted on: 11th June 2015

This how to guide sets out the steps that you can take to make a complaint against a school or teacher and how to escalate this matter further.

Safeguarding children in school

Relevance: 7%      Posted on: 31st May 2016

This page explains the duties placed upon schools to safeguard and protect children. It explains the law on child abuse, giving examples of different forms of abuse and what teachers should look out for.

Safeguarding children in school

Relevance: 7%      Posted on: 27th May 2016

This page explains the duties placed upon schools to safeguard and protect children. It explains the law on child abuse, giving examples of different forms of abuse and what teachers should look out for.

Providing for Special Educational Needs

Relevance: 7%      Posted on: 27th May 2016

This page provides information on the duties of schools and local authorities to assess, identify and provide for a child’s special educational needs within school.

Section 20 accommodation

Relevance: 7%      Posted on: 12th June 2015

This page provides information on the duties of the Local Authority to provide accommodation to children under the age of 16. It includes information of how the Local Authority will assess a child and the types of accommodation that can be provided.

Children’s services referral and assessment

Relevance: 7%      Posted on: 24th June 2015

This page explains the duties of Children's Services once a child protection referral is made. It describes the assessment process and timescales and explains possible outcomes of a child protection investigation.

Transport

Relevance: 7%      Posted on: 24th June 2015

This page provides information on the duties of local authorities to provide free school transport to children and young people.

Understanding the obligations of Children’s Services

Relevance: 7%      Posted on: 27th May 2016

This page explains the duties of Children’s Services to act once a child protection referral is made. It explains the different investigations that can take place and the possible courses of action as a school you may need to be aware of.

Understanding the obligations of Children’s Services

Relevance: 7%      Posted on: 31st May 2016

This page explains the duties of Children’s Services to act once a child protection referral is made. It explains the different investigations that can take place and the possible courses of action as a school you may need to be aware of.

Local Authorities’ duties in relation to Looked After Children

Relevance: 7%      Posted on: 22nd May 2015

This information page sets out the functions and responsibilities of local authorities under Part 3 of the Children Act 1989, which concerns the provision of local authority support for children and families. Specifically, this page will detail Local Authorities' duties in relation to care planning and placement decisions. 

Information pages

Relevance: 6%      Posted on: 23rd May 2015

Abduction Accommodation for under 16s Adoption Advocacy Bullying Changing a child’s surname Child abuse Child Protection and the role of Children’s Services Child Protection Case Conference and Child Protection Plans Complaints to Academy Schools Complaints to Independent Schools Complaints to Maintained Schools Complaints to Schools Contact Contact with a child in care Direct Payments Disability discrimination in education Domestic abuse Education for children out of school Family and Friends Care Family mediation Hearings in the Family Court Home alone Home education Homelessness Litigants in Person  Local Authority duties towards children Parental responsibility Private fostering Residence School admissions School attendance and absence…

Signposting List

Relevance: 6%      Posted on: 24th July 2017

Below you will find a list of organisations who may be able to assist on subjects/locations that we unfortunately do not cover. Please not Child Law Advice does not take responsibility for external consent linked to from this website. 

Supporting children with medical needs in schools

Relevance: 6%      Posted on: 16th December 2015

This page provides information on the duties of schools to support children and young adults with medical needs. It explains the law on illness-related absences, administering medicine within school and individual healthcare plans.

Types of school

Relevance: 6%      Posted on: 29th May 2015

This page describes the different types of schools in the UK and how they are funded and managed. It explains the difference between maintained schools, academies, free schools and independent schools.

Dealing with school attendance and absence

Relevance: 6%      Posted on: 27th May 2016

This page provides information on the law of attendance and the steps schools and Local Authorities can take in relation to absence.

Dealing with school attendance and absence

Relevance: 6%      Posted on: 31st May 2016

This page provides information on the law of attendance and the steps schools and Local Authorities can take in relation to absence.

School attendance and absence

Relevance: 6%      Posted on: 26th June 2015

This page provides information about the law on school attendance and the powers of the local authority in enforcing school attendance.

Child in need

Relevance: 6%      Posted on: 4th January 2017

This page explains the duty of Children’s Services under section 17 Children Act 1989 to provide services to children in need in their area. It explains the definition of a child in need, the assessment process and child in need plans and the types of services available.

Police powers of protection & Emergency protection orders

Relevance: 6%      Posted on: 8th March 2018

This information page will set out the law surrounding Police protection and Emergency Protection Orders which are options available to use in an emergency when a child is at risk of imminent harm. Please see the table below to find out further information.  Police protection powers/Emergency protection orders  The table below is divided into two columns - Police protection powers and Emergency protection orders. The table includes the following information: Definition Legislative context Timescales Who is able to apply? What are the effects of such powers/orders? What are the duties on the responsible authority?  Police protection powers Emergency protection orders…

Family

Relevance: 6%      Posted on: 4th October 2015

Parental disputes Abduction Access to information Adoption (non-agency) Advocacy Child abuse Contact Domestic abuse Family mediation Legal aid for family law matters Legal aid if you have been a victim of domestic abuse Legal aid if your child is at risk of abuse Locating a child Parental responsibility Residence Special guardianship Travel and Relocation Testamentary guardianship Wardship Young people and medical treatment  Raising and caring for young people  Adoption Family and friends care Homelessness (16/17 year olds) Locating a child Parental Responsibility Private fostering Residence Section 20 Accommodation Special Guardianship Surrogacy Testamentary Guardianship Wardship Young carers Duties of Children’s Services   Advocacy…

Complaints to Independent Schools

Relevance: 5%      Posted on: 7th September 2015

What is the complaints procedure for a complaint against an Independent School? Under the Education (Independent School Standards) (England) Regulations 2010, Schedule 1, Part 7, paragraph 25, independent schools are required to publish a written complaints procedure which parents can request. Independent schools can have their own complaints procedure. The school's complaints policy should set out clear timescales for the complaint, allow for a complaint to be made and considered initially on an informal basis, establish a procedure for complaints to be made in writing and make provision for a hearing before a panel. Before making a complaint to the school,…

Fair Access Protocol

Relevance: 5%      Posted on: 23rd November 2018

This page provides information on access to education through a Fair Access Protocol, how and when it can be triggered, and the process for doing so. What is a Fair Access Protocol? Fair Access Protocols ensure that all schools in an area take a fair and balanced approach when admitting vulnerable children, including those whose behaviour has been challenging. All schools (including Academies) must agree and participate in the Fair Access Protocol and will be expected to admit children above their published admissions number if the school is already full. Every local area is required to have a Fair Access Protocol in…

Schools Information Guides – For Schools only

Relevance: 5%      Posted on: 30th May 2016

What is it? The Child Law Advice Service now offers a schools information service. For a small fee, this service provides school professionals with detailed information about their legal rights and duties. Our aims are: To ensure that school professionals are in full understanding of their legal duties  To ensure that school professionals are clear on how to implement these legal duties To ensure that school professionals are aware of the relevant law, guidance, advice and legislation to rely upon. Please note the below information pages are for school professionals only   What we offer  We provide advice and information…

Child employment

Relevance: 5%      Posted on: 26th August 2016

This page explains the law on children and young people working including how old a child or young person must be to work, what type of work they can do and the maximum amount of hours they can work.

Home-alt

Relevance: 5%      Posted on: 3rd December 2015

Primary School National Offer Day is on Tuesday 16th April 2019 Please see our 'School Admissions FAQs' for further information. We also recommend our How To Guide on School Admissions for details on the appeal process.   Child Law Advice is operated by Coram Children's Legal Centre. We provide specialist advice and information on child, family and education law to parents, carers and young people. For full terms and conditions of our service please click here. Family This section provides legal information and advice on family and children law matters in England. The information ranges from private law matters which includes contact,…

Banning parents from school premises

Relevance: 5%      Posted on: 6th November 2015

This page explains the law on barring a parent from entering the premises of a school including how a parent can make representations about this and the consequences of breaching a bar.

Radicalisation in schools and The Prevent Duty

Relevance: 5%      Posted on: 8th February 2016

This page provides information on the Prevent Duty placed on schools to safeguard pupils from radicalisation and being drawn into terrorism. It includes government definitions on terrorism, radicalisation and extremism and explains the obligations of schools to assess risk, train staff, educate pupils and refer to the Channel programme when there is a need for intervention.

Complaints to Maintained Schools

Relevance: 5%      Posted on: 7th September 2015

What is the complaints procedure for a complaint against a maintained school?  Under section 39 Education Act 2002, a 'maintained school' means "a community, foundation or voluntary school, a community or foundation special school or a maintained nursery school". Every maintained school and maintained nursery must have a published written complaints procedure (section 29 Education Act 2002). The government has also issued Departmental Advice called "Best Practice Advice for School Complaints Procedures 2016", to help schools and Local Authorities understand their obligations under the law. Below you will find a flowchart explaining the procedure for a complaint against a maintained school.…

School admissions

Relevance: 5%      Posted on: 5th August 2015

This page explains the legal definition of child abuse and the obligations of Children’s Services to investigate child protection concerns. It explains the different steps that Children’s Services can take to protect a child.

Arranging managed moves

Relevance: 5%      Posted on: 27th May 2016

This page provides information and advice on best practice for arranging a managed move for a pupil.

Arranging managed moves

Relevance: 5%      Posted on: 31st May 2016

This page provides information and advice on best practice for arranging a managed move for a pupil.

School security and banning parents from school premises

Relevance: 5%      Posted on: 31st May 2016

This page explains the law on barring a parent from entering the premises of a school including how a parent can make representations about this and the consequences of breaching a bar.

Private fostering

Relevance: 5%      Posted on: 22nd May 2015

This page explains the law relating to the situation whereby a child goes to live with a person who is not their parent or a ‘connected person’. It explains the duties of the local authority to assess the suitability of the prospective private foster carer and provide support where necessary.

School security and banning parents from school premises

Relevance: 5%      Posted on: 27th May 2016

This page explains the law on barring a parent from entering the premises of a school including how a parent can make representations about this and the consequences of breaching a bar.

Understanding your school’s Equality duties

Relevance: 5%      Posted on: 27th May 2016

This page provides information on disability discrimination and aims to clarify the duties education professionals have in ensuring that children are not unfairly discriminated against in school.

Understanding your school’s Equality duties

Relevance: 5%      Posted on: 31st May 2016

This page provides information on disability discrimination and aims to clarify the duties education professionals have in ensuring that children are not unfairly discriminated against in school.

Dealing with exclusions

Relevance: 5%      Posted on: 27th May 2016

This page provides information about when a child can be excluded and the obligations of the school.

Dealing with exclusions

Relevance: 5%      Posted on: 31st May 2016

This page provides information about when a child can be excluded and the obligations of the school.

School exclusion

Relevance: 4%      Posted on: 15th July 2015

This page provides information about when a child can be excluded and the obligations of the school to review an exclusion and the right to appeal an exclusion.

National Curriculum at Secondary School

Relevance: 4%      Posted on: 4th November 2016

This page provides information on the subjects that schools in England must teach in Key Stage 3 and Key Stage 4 and offers advice on what to do if you want to withdraw your child from certain subjects or examinations.

Advocacy

Relevance: 4%      Posted on: 22nd May 2015

This page explains the role of a child advocate, who can represent the wishes and feelings of children in local authority care. It explains who is entitled to an advocate and the expected standards of an advocate.

Home

Relevance: 4%      Posted on: 30th April 2015

Child Law Advice is operated by Coram Children's Legal Centre. We provide specialist advice and information on child, family and education law to parents, carers and young people in England. For full terms and conditions of our service please click here Family This section provides legal information and advice on family and children law matters in England. The information ranges from private law matters which includes contact, domestic abuse and adoption to public law matters including local authority involvement with children and child protection. Parental disputes open This section has information on the law relating to disputes about children such…

Managing behaviour in school

Relevance: 4%      Posted on: 27th May 2016

This page provides information on the powers of schools to discipline their students for example the use of detention, seclusion or isolation, searching and screening students and reasonable use of force.

Managing behaviour in school

Relevance: 4%      Posted on: 31st May 2016

This page provides information on the powers of schools to discipline their students for example the use of detention, seclusion or isolation, searching and screening students and reasonable use of force.

Managed Moves

Relevance: 4%      Posted on: 23rd December 2015

This page explains the circumstances in which a school can agree with a pupil and their parents/carers for the pupil to move schools or change their educational programme. It explains what this will involve and what might be included in a managed move agreement.

Child Protection Conference & Plan

Relevance: 4%      Posted on: 19th August 2015

This page explains Child Protection Conferences, including information on who is able to attend and what will likely be discussed, as well as information regarding child protection plans and their function.

Complaints to Academy Schools

Relevance: 4%      Posted on: 7th September 2015

What is the complaints procedure for a complaint against an Academy School? The government has issued Departmental Advice on making a complaint against an Academy entitled "Procedure for dealing with complaints about academies".  The Education & Skills Funding Agency is under an obligation to ensure that Academies stick to their contract with them, which is called an Education Funding Agreement. Below you will find a flowchart explaining the procedure for a complaint against an Academy school. Complaint against an Academy school - Flowchart open Request a copy of the School’s Complaints Policy and other relevant policies and take note of what this…

Charging for school activities

Relevance: 4%      Posted on: 5th October 2017

Sections 449-462 of the Education Act 1996 govern the law on "charging for school activities". This applies to all maintained schools, academies and local authorities. This information page will cover what schools are able to charge for, what they are unable to charge for and also related areas such as optional extras and voluntary contributions. 

Raising and caring for young people

Relevance: 4%      Posted on: 1st December 2015

Adoption Family and friends care Homelessness (16/17 year olds) Locating a child Parental Responsibility Private fostering Residence Section 20 Accommodation Special Guardianship Surrogacy Testamentary Guardianship Wardship Young carers

Discipline within school

Relevance: 4%      Posted on: 9th June 2016

This page explains the law on barring a parent from entering the premises of a school including how a parent can make representations about this and the consequences of breaching a bar.

Looked after children in schools

Relevance: 4%      Posted on: 27th May 2016

This page provides information on looked after children and the obligations of schools in relation to looked after children.

Looked after children in schools

Relevance: 4%      Posted on: 31st May 2016

This page provides information on looked after children and the obligations of schools in relation to looked after children.

Setting a school uniform policy

Relevance: 4%      Posted on: 31st May 2016

This guide provides good practice examples for both maintained schools and academies.

Homelessness (16/17 year olds)

Relevance: 4%      Posted on: 12th June 2015

This page explains the duties of the local authority to provide accommodation to homeless young people aged 16 or 17.

Setting a school uniform policy

Relevance: 4%      Posted on: 27th May 2016

This guide provides good practice examples for both maintained schools and academies.

Complaints to schools

Relevance: 4%      Posted on: 22nd May 2015

This page provides information on the duties of schools and Local Authorities to deal with complaints against a school or teacher and how the complaint can be escalated to higher authorities.